01 · Accounts and Subscriptions
Accounts and Subscriptions
Getting started needs no email address — a username and password are enough to open an account. The answers below cover opening an account, getting and updating your subscription, and using multiple devices; the part on keeping your subscription URL safe is worth reading first.
Do I need an email address to sign up?
No. A username and password are all it takes; you land in the dashboard right after submitting, with no verification email step. Because there is no email fallback, keep your username and password safe and never post them in a public group alongside your subscription URL.
Where do I find the subscription link, and do I need to re-import after changing plans?
Sign in to the dashboard and copy the subscription link from the overview page, then paste it into the add-subscription field in your client. Changing plans on the same account does not change the subscription URL — update the subscription once in the client and the new data allowance and expiry date sync across. No need to delete the old profile and add it again.
How do I troubleshoot a failed subscription update?
First check that you copied the whole link and the parameters at the end are intact. Paste it into your browser's address bar: if a configuration file downloads, the link itself works and the problem is on the client side — check that the system clock is accurate and that the client isn't blocked from background network access. If nothing downloads, copy the link again from the dashboard.
If it still fails, open a ticket with the client name, version and the exact error text.
Do I need to buy again when I switch devices?
No. There is no device limit — the same account works on Windows, macOS, iOS, Android and Linux at the same time. Install the client on the new device, import the same subscription and connect.
With many devices, watch concurrency: several running heavy traffic at once share the bandwidth of a single route, so download-heavy devices can be given their own route.
Can I share my subscription URL with someone else?
Not recommended. The subscription URL works like account credentials — anyone who has it can use up your data. If you suspect it has leaked, reset the subscription in the dashboard; the old URL stops working immediately, and you just re-import on each device.
For colleagues or family, a separate account is clearer than sharing one subscription.
02 · Connection and Faults
Connection and Faults
Won't connect and connects-but-won't-load are two different problems with different check orders. The answers below run from the outside in: rule out the subscription and the network first, then look at the client and the system proxy, and only then suspect the route.
Nothing connects at all — what should I check first?
First make sure the subscription is current: tap update subscription once in the client. Then switch to a route in a different region and reconnect, to rule out a single-route fault. Then change networks — try a mobile hotspot — to see whether the current Wi-Fi is blocking the relevant ports.
If all three steps fail, open a ticket and write down the result of each step.
It says connected, but web pages won't load?
Usually DNS or the routing rules haven't caught up. Switch the client from rule mode to global and open the same site again: if it loads, the rule set simply didn't match that domain — add it to the rules or stay on global. If it still won't load, check whether another app has flipped the system proxy back to direct, and whether a browser extension is grabbing the traffic.
Why won't a particular app go through the proxy?
Three common cases: the app ignores the system proxy, so the client needs TUN or virtual network adapter mode to take over all traffic; the app uses UDP while the current route only forwards TCP, so switch to a route that supports UDP; the app makes region checks and still treats the connection as local, so try a different exit region.
Ruling these out one by one beats reconnecting over and over.
The phone drops the connection after a while in the background?
The system reclaims background network access to save power. On both iOS and Android, add the client to the battery optimization allowlist, allow background activity and turn off smart power saving for that app. Don't swipe the client away from the multitasking list — it has to rebuild the connection when you reopen it.
If it still drops with the screen locked, try another route and watch.
DNS problems or pages redirecting to odd sites?
Turn on remote DNS in the client so domain lookups go through the other end of the route, keeping your local ISP's resolver out of it; then clear the browser's DNS cache and visit again.
If only one site misbehaves while others are fine, suspect that site's region check first and verify with a different exit region rather than reinstalling the client.
03 · Speed and Routes
Speed and Routes
The difference between 100+ countries and 220+ routes comes down to exit location and route type. With a speed problem, first work out whether it's your local network, route congestion or throttling by the target service, then decide what to change.
How do I pick a route during peak hours?
Peak hours run roughly 20:00 to 23:00, when international capacity is most congested. Priority is dedicated line, then relay, then direct. When a region has several routes, test them one by one and stick with the most stable.
Don't keep switching during peak hours — every switch means a new handshake, and the more you switch the slower it gets.
So many regions — which one should I choose?
It depends on where the target service is: Singapore, Japan or Hong Kong for Asian sites; the United States for American services; Italy or another European route when you need a European exit. For video, pick the region that matches the platform's content library; for work and AI tools, favour low-latency, low-packet-loss Asian routes.
If unsure, start with the continent where the service lives, then compare two or three routes in that region.
Why is the same route fast for others and slow for me?
The local leg differs by ISP, and congestion points at peak hours differ too; weak Wi-Fi, an old router and simultaneous downloads all drag speeds down.
Test once with an Ethernet cable straight into the router to rule out local Wi-Fi, then compare two or three routes in the same region — that's how you tell a route problem from a local network problem.
4K video stutters or drops resolution automatically?
Switch to a route marked as streaming-supported, pin the quality at 1080p for two minutes, then move up to 4K once it's stable; pause downloads on other devices meanwhile.
If only one platform stutters, switch to the route for that platform's region instead of reconnecting to the same route repeatedly.
What do latency and bandwidth each mean?
Latency is the round-trip time for data and decides how responsive clicks and matches feel; bandwidth decides how much traffic can flow at once, and 4K plus downloads need more of it.
When two routes have similar latency, take the wider bandwidth; when bandwidth is similar, take the lower latency. Watching a single number leads to poor picks.
04 · Billing and Refunds
Billing and Refunds
Pricing and data tiers are simple: three monthly plans and three data packs. Below are the upgrade price difference, payment methods and the refund process, all in one place.
How do I choose between the three monthly plans?
¥9.9/month includes 60GB — good for phone-first use and the occasional lookup; ¥18/month includes 250GB — good for daily work plus an hour or two of video a day; ¥28/month includes 500GB — good for 4K viewing with several devices online at once.
Data resets monthly on your activation date; if you're unsure of your usage, start on the lower tier and upgrade when you need more.
What's the difference between a data pack and a monthly plan?
Data packs last until used up and never expire, in three tiers: ¥158/300GB, ¥358/1000GB and ¥658/3000GB — good for business trips, short projects or light use. Monthly plans grant data each month and reset at expiry — good for people who use it every day.
If you're unsure of your usage, try a data pack first and then decide whether to move to a monthly plan.
How is the price difference calculated for a mid-term upgrade?
The difference is prorated by remaining days. Upgrading to a higher tier charges only the gap between the two tiers for the remaining period; time already used is not billed twice. After the upgrade the new data allowance and expiry date update together, the subscription URL stays the same, and one subscription update in the client is all you need.
How do I pay?
Alipay, WeChat Pay and USDT are supported. Pick a plan in the dashboard, go to checkout, choose the matching method and complete payment — the order status updates automatically.
If the status hasn't changed for a long time after paying, send the order number in a ticket instead of placing another order.
How do I request a refund?
30-day no-questions refund. Within 30 days of your first payment, submit a ticket in the dashboard with the order number and the reason; once approved, the refund goes back through the original payment channel. How long it takes to arrive depends on that channel.
What happens when my data runs out?
Monthly plan data resets each month on your activation date. When it runs out you have two options: upgrade to a higher tier, with the difference prorated by remaining days; or buy a data pack to top up — packs last until used up and never expire.
If you only go over occasionally, a pack is simpler; if you go over every month, upgrading is better value.
- Client name and version, operating system and version
- The route name that failed and roughly when, e.g. around 21:00 at peak hours
- The exact error text or a screenshot, not just “it won't connect”
- The steps you've already tried and their results: updating the subscription, switching routes, switching networks, switching to global